Certificate in Airport Customer Service Executive equips individuals with the skills and knowledge necessary to effectively assist passengers and ensure smooth airport operations. This certification is ideal for those aspiring to work in airline customer service roles, such as ticket reservation staff, check-in and gate agents, and cabin crew.

Eligibility :

• Graduates (Any stream)

• Age limit between 20 and 27

Duration:

• Total Duration - 08 months

• Classroom Training - 05 months and 03 months Internship at Airport.

Why you choose Certificate in Airport Customer Service Executive? 

• The course equips students with essential customer service skills,

• Students learn about international aviation regulations, safety protocols.

• It provides in-depth knowledge about, checking in, ticketing, boarding, baggage handling, and customer care processes.

• The program improves English language proficiency and interpersonal skills, which are essential in airport environment.

• Students are trained in professional grooming, body language, and etiquette to meet the high standards of the aviation industry.
  
  

Syllabus

• Introduction to Aviation Industry

• Regulatory Bodies

• Customer Service Principles

• Airport Operations and Safety

• Handling Passenger Queries and Complaints

• Handling Special passengers

• Baggage and Check-in Procedures

• Airline Reservations and Ticketing

• Crisis Management

• Cultural Sensitivity and Communication Skills

• Use of Airport Technologies and Software

Scope & Job Opportunities

The Certificate in Airport Customer Service Executive program offers foundational training for individuals aiming to work in customer service roles in the aviation industry. The scope of this certification is broad, particularly in the growing aviation and airport management sector. Scope and job opportunities: With increasing air travel demand, airports are expanding, creating a continuous need for trained professionals in customer service. International airports worldwide require customer service executives with a good understanding of airport operations, customer handling, and communication skills.

Gateway to Advanced Roles

This certification can be a stepping stone for further qualifications in aviation management, ground handling, and airline operations, leading to higher-level positions.

Job Opportunities

Airport Customer Service Executive: Assisting passengers with check-in, boarding, baggage handling, and resolving queries.

Ground Handling Agent : Handling passengers' luggage, coordinating ground operations, and ensuring smooth communication between ground staff and flight crew.

Ticketing and Reservations Agent: Managing bookings, issuing tickets, and handling cancellations or rescheduling.

Passenger Services Assistant:  Assisting passengers with special needs, providing directions, and ensuring their comfort during the airport experience.