This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support centre and call centre environments. It ensures that they understand how to assess customer needs while exceeding their expectations.
Eligibility : Any graduate with good communication skills and Age less than 27 years
Duration: 5 months of Classroom Training & 1 month of Airport Familiarization
Why you choose Customer service associate course
Upon successfully completing this course, the student will:
The CSA Course equips students with skills in customer service during passenger handling.
Students will gain knowledge about cargo operations processes through the course.
The course is designed to enhance students' understanding and proficiency in both customer service and cargo operations.
Syllabus
Customer Service Agent Module(Commencing soon)
Cargo Operations Module
Scope & Job Opportunities
Customer service agents play a major role in diverse industries, offering extensive job opportunities across sectors including aviation, hospitality, retail, and telecommunications. Beyond entry-level positions, these roles offer avenues for career growth, with experienced agents often advancing to supervisory or managerial positions such as team lead, customer service manager, or customer experience manager. Moreover, the skills acquired in customer service roles, such as effective communication, problem-solving, and conflict resolution, are highly transferable, providing individuals with a strong foundation for success in various professions and industries.
